Shipping & Delivery Policy

Delivery Policy for Tenth House Studio (www.tenthhousestudio.com)

  1. Service Delivery: Our creative services are typically delivered according to the timeline agreed upon in the project contract. Each project is unique, and delivery schedules are determined on a case-by-case basis.
  2. Digital Product Delivery: For any digital products or assets (if applicable):
    • Delivery is made electronically via email or secure file transfer.
    • Access is typically granted within 24-48 hours of payment confirmation.
  3. Project Milestones: For larger projects, we often work with milestone deliveries. These will be clearly outlined in the project agreement and communicated throughout the process.
  4. Delays: While we strive to meet all agreed-upon deadlines, unforeseen circumstances may occasionally cause delays. We will communicate any potential delays promptly and work to resolve them as quickly as possible.
  5. Client Approval: Final delivery of projects is subject to client approval. We allow for a reasonable number of revisions as specified in the project contract.
  6. File Formats: We deliver files in industry-standard formats unless otherwise specified. If you require specific file types, please inform us at the start of the project.
  7. Archive Period: We maintain archives of completed projects for a period of [X months/years]. After this time, we may delete the files from our systems.
  8. Confidentiality: All project materials are delivered securely and treated with strict confidentiality.
  9. International Clients: We work with clients globally. Any specific requirements for international delivery (such as time zone considerations) will be addressed in the project agreement.
  10. Support: Post-delivery support is available as specified in your service agreement. For any issues or questions about delivered work, please contact us within [X days] of delivery.
  11. Refunds: Our refund policy for services rendered is outlined in our general Terms of Service and individual project contracts.
  12. Changes to Policy: We reserve the right to modify this delivery policy at any time. Any changes will be reflected on this page.
  13. Physical Products and Special Shipping Requests: While most of our services and products are delivered digitally, in cases where physical products are involved or special shipping requests are made:
  14. Shipping charges may apply for specific products or special delivery requests.
  15. These charges will be clearly communicated to the client before finalizing the order.
  16. Shipping costs, methods, and estimated delivery times will be provided upon request.
  17. The client is responsible for any customs fees, taxes, or duties for international shipments.