Delivery Policy for Tenth House Studio (www.tenthhousestudio.com)
- Service Delivery: Our creative services are typically delivered according to the timeline agreed upon in the project contract. Each project is unique, and delivery schedules are determined on a case-by-case basis.
- Digital Product Delivery: For any digital products or assets (if applicable):
- Delivery is made electronically via email or secure file transfer.
- Access is typically granted within 24-48 hours of payment confirmation.
- Project Milestones: For larger projects, we often work with milestone deliveries. These will be clearly outlined in the project agreement and communicated throughout the process.
- Delays: While we strive to meet all agreed-upon deadlines, unforeseen circumstances may occasionally cause delays. We will communicate any potential delays promptly and work to resolve them as quickly as possible.
- Client Approval: Final delivery of projects is subject to client approval. We allow for a reasonable number of revisions as specified in the project contract.
- File Formats: We deliver files in industry-standard formats unless otherwise specified. If you require specific file types, please inform us at the start of the project.
- Archive Period: We maintain archives of completed projects for a period of [X months/years]. After this time, we may delete the files from our systems.
- Confidentiality: All project materials are delivered securely and treated with strict confidentiality.
- International Clients: We work with clients globally. Any specific requirements for international delivery (such as time zone considerations) will be addressed in the project agreement.
- Support: Post-delivery support is available as specified in your service agreement. For any issues or questions about delivered work, please contact us within [X days] of delivery.
- Refunds: Our refund policy for services rendered is outlined in our general Terms of Service and individual project contracts.
- Changes to Policy: We reserve the right to modify this delivery policy at any time. Any changes will be reflected on this page.
- Physical Products and Special Shipping Requests: While most of our services and products are delivered digitally, in cases where physical products are involved or special shipping requests are made:
- Shipping charges may apply for specific products or special delivery requests.
- These charges will be clearly communicated to the client before finalizing the order.
- Shipping costs, methods, and estimated delivery times will be provided upon request.
- The client is responsible for any customs fees, taxes, or duties for international shipments.