Return and Refund Policy

  1. Service-Based Projects: For our creative services:
    • We strive for client satisfaction and will work to address any concerns throughout the project.
    • Refunds for services already rendered are generally not provided, as our work is custom and time-intensive.
    • In exceptional circumstances, partial refunds may be considered at our discretion.
  2. Cancellation of Services:
    • If you wish to cancel a project before work has commenced, a full refund will be provided minus any non-refundable deposits.
    • For cancellations after work has begun, refunds will be prorated based on the work completed.
  3. Digital Products (if applicable):
    • Due to the nature of digital products, we generally do not offer refunds once the product has been delivered and downloaded.
    • If you haven’t downloaded the product and are unsatisfied, contact us within 7 days of purchase for a potential refund.
  4. Physical Products (if applicable):
    • Returns for physical products must be initiated within 14 days of receipt.
    • Products must be unused and in their original packaging.
    • Shipping costs for returns are the responsibility of the customer unless the product is defective.
    • Refunds will be processed within 14 days of receiving the returned item.
  5. Defective Products or Errors:
    • If a product is defective or if we’ve made an error, we will gladly provide a replacement or full refund, including shipping costs.
  6. Custom Orders:
    • Custom-made items are not eligible for return or refund unless they’re defective.
  7. Refund Method:
    • Refunds will be issued using the original payment method when possible.
  8. Exchanges:
    • We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
  9. Non-Refundable Items:
    • Deposits for custom projects are typically non-refundable.
    • Rush fees or other special service fees are non-refundable.
  10. Dispute Resolution:
    • If you’re unsatisfied with our decision regarding a refund, we encourage you to contact us to discuss the situation further.
  11. Changes to Policy:
    • We reserve the right to modify this policy at any time. Changes will be reflected on this page.